Privacy Policy

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Privacy Policy 2018-09-13T09:23:13+00:00

This privacy policy applies between you, the User of this Website and Longmead Veterinary Practice Ltd, the owner and provider of this Website.  Longmead Veterinary Practice Ltd takes the privacy of your information very seriously.  This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Practice and Website.

Definitions and interpretation

1. In this privacy policy the following definitions are used

Data Collectively all information that you submit to Longmead Veterinary Practice Ltd via the website.

Data Protection Laws Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

GDPR The General Data Protection Regulation (EU) 2016/679

We or us Longmead Veterinary Practice Ltd

User or you Any third party that accesses the Website and is not either i) employed by Longmead Veterinary Practice Ltd and acting in the course of their employment or ii) enagaged as a consultant or otherwise providing services to Longmead Veterinary Practice Ltd. And accessing the Website in connection with the provision of such services

Website The website that you are currently using,, and any sub-domains of this site unless expressly excluded by their terms and conditions.

2. In this privacy policy, unless the context requires different interpretation

  1. The singular includes the plural and vice versa
  2. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy
  3. A reference to a person includes firms, companies, government entities, trusts and partnerships
  4. “including” is understood to mean “including without limitation”
  5. Reference to any statutory provision includes any modification or amendment of it
  6. The heading and sub-headings do not form part of this privacy policy

Scope of this Privacy Policy

3. This privacy policy applies only to the actions of Longmead Veterinary Practice and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Longmead Veterinary Practice Ltd. Is the “data controller”. This means that Longmead Veterinary Practice Ltd determines the purposes for which, and the manner in which, your data is processed

How we collect Data

5. We collect Data in the following way – data is given to us by you.

Data that is given to us by you

6. Longmead Veterinary Practice will collect your Data in a number of ways, for example –when you contact us through the website, by telephone, post or email, in each case in accordance with this privacy policy.

Keeping Data Secure

7. We will use technical and organisational measures to safeguard your Data, for example your data is kept on secure local servers and is password protected.

8. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting this email-

Data Retention

9. We only hold your data on our systems for the period necessary to fulfil the purposes required by you and Longmead Veterinary Practice or until you request the Data be deleted.

10. Even if we delete your Data, it may persist on backup or archival media for legal, medical, tax and regulatory purposes.

Your Rights

11. You have the following Rights in relation to your Data

  1. Right to access – the right to request (i) copies of the information we hold about you at any time or (ii)that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”.  Where we are legally permitted to do so, we may refuse your request.  If we refuse your rquest we will tell you th reasons why
  2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete
  3. Right to erase – the right to request that we delete or remove your Data from our systems
  4. Right to restrict our use of your Data – the right to “block” US FROM USING YOUR Data or limit the way in which we can use it.
  5. Right to data portability – the right to request we move, copy, or transfer your Data
  6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests

12. To make enquiries, exercise any of your rights set out above or withdraw your consent to the processing of your Data(w=here consent is our legal basis for processing your Data) please contact us via post or email at

13. If you are not satisfied with the way a complaint you make in relation to your Data handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found at their website at

14. It is important that the Data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Links to Other Websites

15. This Website may from time to time provide links to other websites. We have no control over such websites and are not responsible for the content of these websites.  The privacy policy does not extend to your use of such websites.  You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

16. Longmead Veterinary Practice may from time to time expand or reduce our business and this may involve sale and/or the transfer of control of all or part of Longmead Veterinary Practice Ltd. Data provided by the User will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to the Data for the purposes for which it was originally supplied to us.

17. We may also disclose Data to a prospective purchaser of our business or any part of it.

18. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


19. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

20. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent, required be deemed to be deleted and the validity and enforceability of the other provisions of this privacy policy will not be affected.

21. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

22. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts